CONTRIBUTION OF HUMAN TALENT BY CLAUDIA

                               

                            CONTRIBUTION OF HUMAN TALENT BY                                                             CLAUDIA

As a talent manager will commit me to apply my knowledge in the processes of the organization that has my services. 

committed to the objectives and goals of any organization, achieving process targets, highlighting my ethical values ​​and remained loyal to the rules that govern us.

be able to perform processes such as strategic routing, user fees, promote interaccglesonal, ethics and values ​​and others, English and other skills required

HUMAN TALENT IN THE XXI CENTURY

HUMAN TALENT MANAGEMENT





Management talent points in human talent as the beginning and the end of the organization, the management model is based on the results with regard to customers. 
Human talent is considered as a real competitive advantage to respond to strengthening that respond to the new challenge of internationalization and globalization.

The management of human talent must include aspects, creating a sense of ownership by the people who make up the organization and achieve better relationships with external customers. 
Strengthen interpersonal relationships, teamwork, seek opportunities against oprtunidad little work. 

anticipated change from the inside to outside, foster internal unity through commitments, purposes and values.





For the next year, talent management should undertake active participation in strategy processes of the organization, strategic management of information, training in career processes of human talent, knowledge of the environment and promote change.

The management of human talent must comprometerce defining roles and responsibilities, leadership talent throughout the organization, prepare and promote change from the department of human resources, generate credibility oraganizacional vision of the future development of effective and assertive communication, promote good relationships, a level of commitment that results in values ​​and attitudes of people aimed to the success of the organization

ADMINISTRATION OF HUMAN TALENT IN THE WORLD

HUMAN TALENT IN THE WORLD

The importance of human talent, is to satiafacer the needs of the labor market, without leave aside the needs of the most important resource of enterprises, using all the tools you have on hand to enter a globalized world.


The work of human talent is empowering people to develop their skills, and able to take on organizational change, the global economy requires to remain competitive.

The organizational changes are required in the workplace, creating guidelines to improve day to day processes of human talent, as these processes can not be converted to simple management the personnel.



But it should insentivar staff, to intervene in the objectives of the company, other active agents, to develop company's competitive activities, demonstrating their skills which lead to companies to success.
For this reason, companies should see their people as allies, partners, collaborators and not only as a resource, as resources are depleted and are used also produce costs

The interaction of people reveals that each has its own way of creating, building and using their skills, values ​​and create a sense of belonging to the company and to transform transforming the labor market going.

In theory everything is fine, but in reality are more companies that only use staff to achieve their economic goals, that will worry for keeping employees involved in its activities. 

Provide a dreadful social security, wages are low, the guarantees are minimal, in Spain for example is cutting workers wages asus crisis, this hurts citizens and their families.

Large companies like microsoft solving their problems without firing even number of staff siemdo far the company with more layoffs in decades. all by the economic crisis.

Always pay the consequences the poor worked, subsisting on their pay.

Customer service

Customer service


The quality of communication between the staff and the user is directly related to the positive results that can be obtained from that encounter. 
The following are general guidelines for action to improve the quality of communication between staff and users under normal circumstances. 
For effective and quality communication with the user is necessary: 

1.la secretary or person birde the information must have a suitable posture to also give a good image of the company to customers 

2.Always must be positive so that the customer feels confident the information provided 

3.Have a good expression at the time of trasnsmitir in message to our customers not to confuse 

4.la information provided should be brief and clear to so resolve concerns that customers may have nuestris 

5.All company employees should be aware of each of the units, so if customers do not get from some of the information citio you can guide them 

6 Greeting, identified and presented. The user must know who is speaking at any given time. 

7 Whenever possible, keep the seated interview. 

8 Let the caller talk, ask her, ask her opinion. 

9 Driving the conversation Uncut: To do this, you can summarize or paraphrase ask. 

10 Active Listening. Ie show that you are listening and understanding the user. 

11 Look into the eyes.

13 Show interest and concern for the problems and needs of the user, both verbalized as those not verbally expressed. 

14 Assume communication as an attitude and as an ability that can be learned. 

15 Promoting participation / patient in decision-making. Emphasize the character of dialogue and agreement. Ask, ask her opinion. 

16 Use visuals whenever possible. Any information, if in addition to hearing it is, the potential of comprehension and recall. 


17 Parting making clear what it is, what to do next time the user, where you can go, how people should or can contact etc.





ATTENTION TELEFONICA

The advancement of the Internet and other new media have only served to increase the number of people who talk on the phone, either by traditional means or through new media such as the Internet (Google Talk, Messenger, Skype, etc.). But it has not only come to the private sphere but stalled in business used for multiple business communications. 

The rapid development of these new forms of communication has resulted in multiple offers telephone service, with very advantageous and even flat rates, so telephone communications have multiplied. Many companies offer telemarketing services and support by telephone.

You should always try everyone. The person making the call must be who can tell you if tutear. 

 No wait long does the client (or caller) to the phone. If you see you are going to take much to come to the phone may indicate the person requested the caller to call back later or leave your details to call later.

Must answer the phone with a suitable tone and carefully. It is very rude not understand who we answer the phone. Go slowly and repeat if necessary.

PAYROLL

PAYROLL

In a company, payroll is the sum of all financial records of salaries for an employee, wages, bonuses and deductions. In accounting, payroll refers to the amount paid to employees for services they provided during a certain period of time. Payroll plays a major role in a company for several reasons. From an accounting point of view, payroll is crucial because payroll taxes and payroll considerably affect the net income of most companies and are subject to the laws and regulations (eg, on the payroll of USA is subject to federal and state regulations). From an ethical point in the payroll business perspective is a key department employees respond to payroll errors and irregularities: good employee morale requires payroll to be paid timely and accurately. The primary mission of the payroll department is to ensure that all employees are paid on time and in shape with the correct withholdings and deductions, and to ensure the withholdings and deductions are remitted in a timely manner. This includes salary payments, tax withholdings and deductions from a paycheck, as is repeated this includes timely payment of salary

 


The minimum wage is the minimum wage workes That All Have the right, With Which it has meet Their basic needs for Both you and your family Which has-been in September at $ 616,000, $ 72,000 and transportation allowance




The law seeks to ensure that the employee receives as remuneration for their work, the minimum required allowing you to survive with his family in decent conditions. 

Although the purpose of the minimum wage is to ensure coverage of basic needs for food, health education, housing, clothing and recreation worker, certainly not meeting its goals, since the value of the minimum wage is not possible to cover all these needs.


Payroll taxes: 

• Sena 2% 
• ICBF 3% 
• Family Compensation 4% 

loads prestacionales 

• Severance 8.33% 
• Premium services 8.33% 
• Holidays 4.17% 
• Interest on Severance 1% per month

social Security 

• God bless you 
• Business 8.5%. 
• Employee 4% 
• Board: 
• Company 12% 
• Employee 4% 

Overtime and night surcharge 

• Night time work: Ordinary Time x 1.35 
• Extra Day time that takes place between 6:00 am and 10:00 pm: Ordinary Time x 1.25 
• Extra night time between 10:00 pm and 6:00 am: Ordinary Time x 1.75 
• Ordinary Sunday or holiday time: ordinary time x 1.75 
• Extra Sunday and feast day in Time: Ordinary Time x 2.00 
• Extra Night time on Sundays or holidays: Ordinary Time x 2.50

overtime 

• Overtime: Additional to the workday hours. 
• Workshop: 
• Daytime: 6:00 a.m - 10:00 p.m 
• Night: 10:00 pm - 6:00 am 
• The daytime Overtime is paid at 25%, additional to the normal time.

HUMAN TALENT IN COLOMBIA

HUMAN TALENT IN COLOMBIA

In Colombia, economic openness and the need for companies to respond to challenges in international markets and forced to rethink this feature but it still is far from decisive considered in business success, however the modernization carried deregulation of labor, the search for mechanisms of participation, flexibility in linking, dismissal and workers compensation.



Relations between business modernization and human resource management in the country, describes the characteristics of the areas of human resource management and human resource practices, a description of the labor market and labor relations in accordance with management is performed human resources, knowledge generation in Colombia is discussed, considering the three most salient perspectives: sociological, humanistic and strategic, being bound by the human resource departments and practices to achieve strategic objectives and goals of the organization, in consideration of its intangible assets as a source of sustainable competitive advantage.

Before analyzing the conditions of human resource management in Colombia is pertinent to consider some business factors that have happened in the last few decades and which directly affect the role of human management areas in organizations; one of these factors is called enterprise modernization beyond introducing new technologies and reorganizing work processes. "It is a delicate and complicated social process of adaptation to the social order of business, with labor-management relations that have their own traditions and customs regulated"

                                     
                                 
                                           OCCUPATIONAL HEALTH                                  AND SAFETY AT WORK



Occupational health, is responsible for promoting and protecting the health, physical and psychological workers. 

Employers must garatizar their workers, caring for their integrity, the government should also make sure that that is true in companies doing periodically visits finding that compliance with the conditions for any work developed


For this reason is an established health and prevention programs for companies to know how to control these events with their partners.




Occupational health, gives way to social seguridada, which was amended by Act 100 of 1993. 

This system is divided into three areas. 
God bless you 
Pension 
Workplace. 

Which in turn, is divided into each regimes. 
Health, is divided into three regimes. 

The tax, and this regime all dependent, independent workers, pensioners who have ability to pay, is administered by the EPS (health promoter Bank) and the service is provided are the IPS 
(Institution health provider). 

The subsidized. To this belong all those who have no ability to pay, these people are chosen for survey SISBEN. 

From exepcion. This system is provided by private entities to employees of the company. 
such as the Armed Forces 
Teaching, Railways.





Pension. financial benefit that is activated in three cases.
By old age. are entitled to this women starting 57, and men starting from 62, with the required weeks.
Disability. When working capacity decrease by
50%
By death. Death of the member.

This is classified into two sitemas. (RSPMPD) Regimen average premium solidarity with defined benefit administered by COLPENCIONES.
This fund owns the dependent, independent and pensioners, workers are able to pay.

RAIS (Regimen individual savings in solidarity)
Administer 4 private funds.
Porvenir
protection
Colfondos

These funds are settled the same for both regimes in disability, survivors, and to board depends on the regime.
Administered by the ARL, covers accident, Occupational Disease, the service provided by the IPS