Customer service

Customer service


The quality of communication between the staff and the user is directly related to the positive results that can be obtained from that encounter. 
The following are general guidelines for action to improve the quality of communication between staff and users under normal circumstances. 
For effective and quality communication with the user is necessary: 

1.la secretary or person birde the information must have a suitable posture to also give a good image of the company to customers 

2.Always must be positive so that the customer feels confident the information provided 

3.Have a good expression at the time of trasnsmitir in message to our customers not to confuse 

4.la information provided should be brief and clear to so resolve concerns that customers may have nuestris 

5.All company employees should be aware of each of the units, so if customers do not get from some of the information citio you can guide them 

6 Greeting, identified and presented. The user must know who is speaking at any given time. 

7 Whenever possible, keep the seated interview. 

8 Let the caller talk, ask her, ask her opinion. 

9 Driving the conversation Uncut: To do this, you can summarize or paraphrase ask. 

10 Active Listening. Ie show that you are listening and understanding the user. 

11 Look into the eyes.

13 Show interest and concern for the problems and needs of the user, both verbalized as those not verbally expressed. 

14 Assume communication as an attitude and as an ability that can be learned. 

15 Promoting participation / patient in decision-making. Emphasize the character of dialogue and agreement. Ask, ask her opinion. 

16 Use visuals whenever possible. Any information, if in addition to hearing it is, the potential of comprehension and recall. 


17 Parting making clear what it is, what to do next time the user, where you can go, how people should or can contact etc.





ATTENTION TELEFONICA

The advancement of the Internet and other new media have only served to increase the number of people who talk on the phone, either by traditional means or through new media such as the Internet (Google Talk, Messenger, Skype, etc.). But it has not only come to the private sphere but stalled in business used for multiple business communications. 

The rapid development of these new forms of communication has resulted in multiple offers telephone service, with very advantageous and even flat rates, so telephone communications have multiplied. Many companies offer telemarketing services and support by telephone.

You should always try everyone. The person making the call must be who can tell you if tutear. 

 No wait long does the client (or caller) to the phone. If you see you are going to take much to come to the phone may indicate the person requested the caller to call back later or leave your details to call later.

Must answer the phone with a suitable tone and carefully. It is very rude not understand who we answer the phone. Go slowly and repeat if necessary.